The Dental Revenue Leakage Index

Every cosmetic and Invisalign practice is quietly losing revenue — not at the marketing stage, but in the gap between diagnosis and a scheduled case. The Revenue Leak Index is a growing library of operational breakdowns. We index a new Revenue Leak every Tuesday morning. Start with Leak #1 below, then get your free Case Acceptance Audit to find which leaks are costing your practice the most.

Revenue Leak Series, Pillar 2: Patient Communication, Patient Communication, Treatment Planning, Dental Practice Management Mary Tejeda Revenue Leak Series, Pillar 2: Patient Communication, Patient Communication, Treatment Planning, Dental Practice Management Mary Tejeda

Revenue Leak #21: The Expectation Gap — When the Planned Result Is Not the Patient’s Definition of Success

A treatment plan can be clinically correct and still feel unclear to the patient when the practice’s definition of success differs from the patient’s. Revenue Leak #21 shows how to align the finish line before the case loses momentum.

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Revenue Leak Series, Pillar 1: Case Acceptance, Dental Practice Management, Patient Communication, Treatment Coordination Mary Tejeda Revenue Leak Series, Pillar 1: Case Acceptance, Dental Practice Management, Patient Communication, Treatment Coordination Mary Tejeda

Revenue Leak #16: The “Memory-Only Plan” — Why Good Consultations Fade Outside Your Office

A patient can agree with the diagnosis in the operatory and still leave without a clear decision path. When the recommended care, patient priorities, options, financial next step, and follow-up owner exist only in conversation, the treatment plan becomes a Memory-Only Plan. Revenue Leak #16 shows how a patient-ready decision record and teach-back process can protect clarity after the consultation ends.

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